Privacy policy

Last updated: November 3, 2026

Matcha Cat ("we", "us", "our") operates thematchacat.store. This Privacy Policy explains how we collect, use and share your personal information when you visit our store, make a purchase or contact us. Our store is powered by Shopify.

INFORMATION WE COLLECT
- Contact details: name, shipping and billing address, phone number and email address.
- Order information: the products you view, add to your cart and buy, and your past orders, returns and refunds.
- Payment information: payments are processed by Shopify and its payment partners. We do not store your full card details.
- Communications: anything you include when you email us or contact customer support.
- Device and usage information: your IP address, browser, device and how you use our store, collected through cookies and similar technologies.

HOW WE USE YOUR INFORMATION
- To process and ship your order, handle returns and refunds, and send order and shipping updates (to perform our contract with you).
- To answer your questions and provide customer support.
- To prevent fraud and keep our store secure (our legitimate interest).
- To send you marketing emails, only if you've agreed to receive them. You can unsubscribe at any time.
- To show you relevant ads on other websites and social media, such as Meta and TikTok, where you've allowed this through our cookie settings.
- To comply with legal obligations, such as tax and accounting rules.

WHO WE SHARE IT WITH
- Shopify, which hosts our store and processes payments (see the Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/app-users).
- Fulfilment and shipping partners, who need your name and address to deliver your order.
- Advertising and analytics partners (such as Meta, TikTok and Google), only where you've consented through our cookie settings.
- Authorities, where we're required to by law.
We never sell your personal information. You can opt out of targeted advertising at https://thematchacat.store/pages/data-sharing-opt-out. We honour the Global Privacy Control signal.

INTERNATIONAL TRANSFERS
Some of our partners are located outside your country, including outside the EEA. When we transfer data out of the EEA or UK, we rely on recognised safeguards such as the European Commission's Standard Contractual Clauses.

HOW LONG WE KEEP IT
We keep your order information for as long as needed to provide our services and to meet legal requirements (for example, Dutch tax law requires us to keep order records for 7 years). Marketing data is kept until you unsubscribe.

YOUR RIGHTS
Depending on where you live, you can ask us to access, correct, delete or transfer your personal information, to restrict or object to how we use it, and to withdraw your consent at any time. To do so, email us at help@thematchacat.store. We'll reply within one month. If you're unhappy with how we handle your data, you can also complain to your local data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.

CHILDREN
Our store isn't intended for children, and we don't knowingly collect personal information from anyone under 16.

CHANGES
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

CONTACT
Matcha Cat, Utrecht, the Netherlands. Email: help@thematchacat.store. We are the data controller of your personal information.